The recruitment market is big business — worth some $554 billion annually according to the most recent report from the World Employment Confederation. In the tech world, that translates into a big opportunity to build tools to make a recruiter’s work easier, faster and more likely of success in finding the right people for the job. Now Google is stepping up its own efforts in the space: today it is expanding Hire, its G Suite-based recruitment management platform, to the UK and Canada, its first international markets outside the US.
Google is a somewhat late entrant into the market, launching Hire only in 2017 with the basic ability to use apps like Gmail, Calendar, Spreadsheets and Google Voice to help people manage and track candidates through the recruiting process and doing so by integrating with third-party job boards. In the interim, it has supercharged the service with bells and whistles that draw on the company’s formidable IP in areas like AI and search.
These tools provide robotic process automation-style aids to take away some of the more repetitive tasks around admin.
“Recruiters want time to talk to candidates but they don’t want to sit in systems clicking things,” said Dmitri Krakovsky, the VP leads Hire for Google. “We give time back by automating a lot of functionality.” And they also to sift out needles in haystacks of applicants and surface interesting “lookalikes” who didn’t quite make the cut (or take the job) so that they can be targeted for future opportunities.
And — naturally — while Hire links up with third-party job boards via services like eQuest to bring inbound people into the system, it also provides seamless integration with Jobs by Google, Google’s own vertical search effort that is taking on the traditional job board by letting people look for opportunities with natural language queries in Google’s basic search window.
Krakovsky said that the first international launches in Canada and the UK made sense because of the lack of language barrier between them and the US. The UK was key for another reason, too: it gave Google the chance to tweak the product to comply with GDPR, he said, for future launches.
While markets like the UK and US represent some of the very biggest for recruitment services globally, it’s a long tail opportunity, and over time, the ambition will be to take Hire global, positioning it as a key rival against the likes of Taleo, LinkedIn, Jobvite, Zoho, SmartRecruiter and many others in the area of applicant sourcing and tracking.
Currently, Hire ranks only at number 23 among the top 100 applicant tracking systems globally, according to research from OnGig, but it also singles it out for its potential because it is, after all, Google. For now, Krakovsky said it’s not taking on large enterprises or even tiny mom-and-pop shops, but the very large opportunity of between 10 and a couple of thousand employees.
Google’s supercharging of Hire with AI and taking it international highlights another point. One of the biggest meta-trends in recruitment has been a push to try to hire with more diversity in mind, not just to bring fairness to the process, but to infuse businesses with different ways of thinking and catering to different audiences.
While AI is something that can definitely speed up certain processes, it has also been shown to be a potential cesspool of bias based on what is fed into it. One particularly messy example of that, in fact, came from an attempt by Amazon to build an AI-based recruitment tool, which it eventually had to shut down.
Google is well aware of that and have been keeping it in mind when building and expanding Hire particularly to new territories, which in themselves are exercises in handling diversity for AI systems. Krakovsky noted that one example of how Google has been building more “understanding” AI is in its searches for veterans, who can look for jobs using their own jargon for expertise, which automatically gets translated into other skills in the way they might be described by employers outside the military.
That’s for sourcing jobs, of course. The key for the tech world, if it wants to build products that will have international staying power to upset the existing “hire”archy (sorry), will be to bring that kind of levelling to every aspect of the recruiting process over time.
Those at the top are not sitting back, either: just yesterday Jobvite (ranked fifth largest ATS tracking platform) announced a funding round of $200 million and three acquisitions.
By Ingrid Lunden